We want you to be delighted every time you shop with us. Very occasionally though, we appreciate you may want to return items, below is our ordering and returns policy.

General Product & Pricing information

Pricing/Payment
Whilst we try to ensure that all prices are accurate and correct, errors may sometimes occur. If we discover an error in the price of the goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a refund in full.

Product Photographs
Our photographs aim to provide an accurate representation of each piece. If you require further photographs of a particular piece feel free to email us.

Product Stock Levels
Whilst we try to ensure that each product has the correct stock status and availability, we cannot guarantee that when you have placed an order stock will be reserved. In the unlikely event of you purchasing an item that is out of stock we will contact you with all options available for that order.

By purchasing items from our website, you acknowledge that you are aware of these facts.

VAT & Customs
We are currently not VAT registered, so VAT is not added to any purchases.

Payment
We use the services of a payment provider for on-line purchases. Our UK partner is Paypal. Paypal are solely responsible for all payment/credit issues. Paypal use a secure server. All correspondance should be directed to Paypal.

We also accept cheques (from the United Kingdom only), please make payable to Exmoor Collectables. If you would like to pay by cheque please contact us before making your purchase.

Delivery
We will endeavour to deliver all UK mainland orders within 10 days from receipt of order.

Despatch and Shipping Charges
Despatch charges within the UK are calculated using weight and item value. Overseas buyers should contact us before buying regarding postage costs.

Returns
If for any reason you are not completely satisfied with your purchase from our website, please notify us at: info@20th-21stcenturyceramics-pottery.com within 7 working days of delivery.

Returns will not be accepted without prior agreement.

If it has been agreed that the item(s) are to be returned, they must be sent back within 7 days in the same condition they were sent to you by us.

If the goods are returned due to an error or we have confirmed that the goods are faulty we will replace where possible or refund the cost in full.

If the goods received match our description buyers will pay postage costs both ways.

We would advise you for your own protection to return the item via a traceable/recorded delivery service, as we cannot be held responsible for packages which are damaged or lost in transit.

If you would like to return an item please email us and inform us of your reasoning.

This returns policy does not affect your statutory rights.

Please note: We will send you an e-mail to let you know when we have processed your return.

Cancelling an item:
Under the United Kingdom's Distance Selling Regulations, you may cancel this order by email to info@20th-21stcenturyceramics-pottery.com within 7 days of the confirmation of order.

If we have already despatched the item on receipt please contact us.

Although buyers can return items within seven days you will be responsible for covering postage costs.

IF YOU HAVE ANY QUERIES REGARDING OUR SITE FEEL FREE TO EMAIL US.